PROJECT NINE ENGINEERING

Privacy Policy

Last updated: May 2026

 

1. Who We Are

Project Nine Engineering is a specialist Porsche workshop based in Kent, South-East England. We provide mechanical and engineering services for Porsche vehicles.

 

Contact details:

Website: www.projectnineengineering.co.uk

Email: clifford@projectnineengineering.co.uk

Telephone: 01892 730 997

 

We are the data controller responsible for your personal information.

 

2. What Information We Collect

We may collect the following types of personal information when you interact with us:

Information you provide to us

  • Your name and contact details (email address, phone number, postal address)
  • Vehicle information (make, model, registration number, VIN)
  • Details of the work or services you request
  • Payment and billing information
  • Any other information you provide in correspondence with us

Information collected automatically

  • When you visit our website, we may collect your IP address and basic browsing information via cookies or analytics tools
  • Date and time of your visit

 

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to enquiries and provide quotations
  • To carry out vehicle servicing, repairs, and engineering work
  • To manage bookings and appointments
  • To process payments and maintain financial records
  • To send service reminders or follow-up communications (where you have agreed to this)
  • To comply with our legal and regulatory obligations
  • To improve our website and customer service

 

4. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

  • Contract: Processing is necessary to provide the services you have requested or to take steps before entering into a contract with you
  • Legal obligation: We are required to retain certain records (such as financial data) to comply with UK law
  • Legitimate interests: For example, to respond to your enquiries, improve our services, or prevent fraud
  • Consent: Where you have specifically agreed to receive marketing communications from us

 

5. How We Share Your Information

We do not sell your personal data to third parties. We may share your information with:

  • Parts suppliers and specialist contractors, where necessary to carry out work on your vehicle
  • Our accountant or bookkeeper, for financial record-keeping purposes
  • Payment processors, to handle transactions securely
  • IT and software providers who help us run our business (under appropriate data processing agreements)
  • Law enforcement or regulatory authorities, if required by law

 

All third parties are required to handle your data securely and in accordance with applicable data protection law.

 

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

  • Customer and vehicle service records are typically kept for up to 6 years after our last interaction, in line with standard UK business practice
  • Financial records (invoices, receipts) are kept for at least 6 years as required by HMRC
  • Enquiries that do not result in work being carried out are typically deleted within 12 months

 

After the applicable retention period, your data will be securely deleted or anonymised.

 

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

  • Right of access – you can request a copy of the personal data we hold about you
  • Right to rectification – you can ask us to correct inaccurate or incomplete data
  • Right to erasure – in certain circumstances, you can ask us to delete your data
  • Right to restrict processing – you can ask us to limit how we use your data
  • Right to data portability – you can request your data in a machine-readable format
  • Right to object – you can object to processing based on legitimate interests or for direct marketing
  • Rights related to automated decision-making – we do not use automated decision-making or profiling

 

To exercise any of these rights, please contact us at clifford@projectnineengineering.co.uk. We will respond within one month of receiving your request.

 

8. Cookies

Our website may use cookies – small text files placed on your device – to help the site function correctly and to understand how visitors use it. These may include:

  • Essential cookies necessary for the website to operate
  • Analytics cookies that help us understand visitor behaviour (e.g. via Google Analytics)

 

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

 

9. Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website at www.projectnineengineering.co.uk. The date at the top of this document indicates when it was last revised.

 

12. How to Complain

If you have any concerns about how we handle your personal data, please contact us in the first instance.